Terms & Conditions

By completing the online booking form you agree to the Terms and Conditions.

1. Booking requirements

You need to be 16 years or older to make a booking at Faurefold. If you are younger than this, please ask your parent, guardian or unit leader to make the booking on your behalf. We may be able to liaise with you as well, depending on the circumstances.
Bookings can be taken up to 24 months in advance.
For residential stays the Leader-in-Charge must have the relevant residential qualification or be running the event as part of her / his assessment (as agreed with her / his assessor). It is not the responsibility of Faurefold to arrange or provide residential assessment.

Availability for the house and / or campsite can be checked on the Faurefold website calendars. We endeavour to keep availability up to date. (we advise you to check all three calendars on the main bookings page before making your booking).
Bookings must be made by completing and submitting the appropriate booking form (house; campsite; session). You will receive an automatic confirmation of your booking enquiry. If you do not receive this please email bookings@faurefold.co.uk as these sometimes get stuck on the server.
Correspondence will then be by email; it is your responsibility to supply the correct email address and check your junk / spam folders.
If we can accept your booking it will remain as pending, awaiting payment of the non-returnable deposit. If we cannot accept your booking for any reason, we will inform you of this.
If your full payment is less than the fixed deposit amount, we require full payment to confirm your booking.
We will hold your provisional booking (pending) for three weeks (21 days) from the date of receipt of the online booking form. Your booking will only be confirmed after payment of the non-returnable deposit is confirmed by the Treasurer.
We will contact you 1-2 weeks prior to your booking date with check in/out information and request that you to confirm final numbers and arrival/departure times. We will notify you of any price or other changes at the same time.
Full payment must be received within two weeks (14 days) of your visit.

We display our prices on our website and take all reasonable care to ensure that the prices displayed are correct.
We reserve the right to alter prices at any time. We will endeavour to notify confirmed bookings of any annual price increases at the start of the new year, but it is the responsibility of the leader making the booking to check the website and to budget for such an increase.
You will be charged at the published rate when we send you the invoice for payment.
Payment can be made by cheque or by bank transfer – details of how to pay are detailed after submission of the booking form and on the invoice. Please contact treasurer@faurefold.co.uk if you require further information on making a payment.
If you think the invoice is wrong, please contact us promptly to let us know, in order that the invoice may be corrected and reissued.
If our invoice contains an obvious pricing error that could reasonably have been recognised by you as a mispricing we reserve the right to cancel your booking if you are not willing to pay the published rate. In this circumstance refunds will be issued, if applicable, in accordance with our cancellation policy.

You can contact the booking secretary at bookings@faurefold.co.uk at any time to discuss your booking. Please provide us with your booking reference and the date of the booking.

You are required to supply all such information which is reasonably required for us to confirm and manage your booking, including ensuring that the information you supply is accurate, true, and complete. You shall promptly inform us of any changes.

You can postpone your booking by notifying us by email up to 12 weeks (84 days) in advance of the start of your booking and we will carry over the Deposit to a new date, subject to availability.
If you want to postpone your booking with fewer than 12 weeks (84 days) until the start of the booking, we will treat this as a cancellation and you will lose your Deposit.

If you tell us you have changed your mind within the 21-day provisional booking period and you have not paid the Deposit no payment is required; if you have paid the deposit we will refund the deposit.
If you tell us you wish to cancel after the 21-day provisional booking period has passed you will not receive a refund of the Deposit; you may choose to postpone instead.

If you or we cancel your Booking for any of the reasons set out below, we will refund you in full (including any Deposit paid):
1. we have made an error in pricing or booking details and you do not wish to proceed with the Booking;
2. The licence-holder is not able to attend due to unforseen personal circumstances.

1. You do not comply with these Terms and Conditions.
2. You fail to make a payment when due and have not made payment within 5 days of a reminder being issued.
3. You fail to provide information required for invoicing or administration within 10 days of our request.
4. Exceptional, unforeseen or unavoidable circumstances arise, including but not limited to operational requirements, safety concerns, insufficient staffing, damage to the premises, severe weather, or any other reason for which we consider cancellation or amendment necessary

If we cancel a booking under points 1 to 3 above, any Deposit paid will not be refunded.
If we cancel a booking under point 4 above, we will, where possible, provide reasonable notice and refund any fees already paid in respect of the affected booking. Our liability will be limited to the refund of those fees, and we cannot accept responsibility for any additional costs, losses, expenses or inconvenience arising from the cancellation or amendment of the booking.

It is your responsibility to arrange or confirm appropriate insurance against cancellation, curtailment, personal accident, personal liability and theft.
Faurefold only accepts liability for loss, damage or injury resulting from negligence by Faurefold.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation;
3. any breach of your statutory rights, including the rights to receive services as described and supplied with reasonable skill and care.
We must be notified of lost property within 2 weeks of the end of your Booking date, as any items found are disposed of after this period.

Outdoor and adventurous activities often involve learning new skills in unfamiliar environments. Both participants and persons with parental responsibility must accept an element of risk. To minimise risk we regularly risk assess our site and these are available on the website. You must produce your own risk assessment(s) for any activity on site or within the buildings which you are responsible for.

All data you supply will only be used for the purposes of your booking and in accordance with the Faurefold Privacy Policy. https://www.faurefold.co.uk/privacy-policy/