Terms & Conditions

By returning the Booking Form you agree to the Terms and Conditions.

1.   Booking requirements

  • You need to be 16 years or older to make a booking at Faurefold. If you are younger than this, please ask your parent, guardian or unit leader to make the booking on your behalf. We may be able to liaise with you as well, depending on the circumstances.
  • Bookings can be taken up to 24 months in advance.
  • For residential stays the Leader-in-Charge must have the relevant residential qualification or be running the event as part of her / his assessment (as agreed with her / his assessor). It is not the responsibility of Faurefold to arrange or provide residential assessment.

2.   Booking Procedure

  • Availability for the house and / or campsite can be checked on the Faurefold website calendars. We endeavour to keep availability up to date. (we advise you to check all three calendars on the main bookings page before making your booking).
  • Bookings must be made by completing and submitting the appropriate booking form (house; campsite; session). You will receive an automatic confirmation of your booking enquiry.
  • Correspondence will then be by email; it is your responsibility to supply the correct email address and check your junk / spam folders.
  • If we can accept your booking it will remain as pending, awaiting payment of the non-returnable Deposit. If we cannot accept your booking for any reason, we will inform you of this.
  • If your full payment is less than the fixed deposit amount, we require full payment to confirm your booking.
  • We will hold your Provisional Booking (pending) for three weeks (21 days) from the date of receipt of the online Booking Form. Your Booking will only be confirmed after payment of the non-returnable Deposit is confirmed but the Treasurer.
  • If there are six weeks or fewer to the date of the Booking, we require payment of the full hire charge, in order to confirm your Booking.
  • For non-residential bookings full payment is required three weeks (21 days) from the date of Booking.
  • Otherwise, we will contact you 6 weeks prior to your Booking date and ask you to confirm final numbers and arrival/departure times. We will notify you of any price or other changes at the same time. We will then issue you with an Invoice for the balance of the payment.
  • Full payment must be received within two weeks (14 days) of the final Invoice being issued.

3.   Prices and Payments

  • We display our prices on our website and take all reasonable care to ensure that the prices displayed are correct.
  • We reserve the right to alter prices at any time. We will endeavour to notify confirmed Bookings of any annual price increases at the start of the new year, but it is the responsibility of the Leader making the Booking to check the website and to budget for such an increase.
  • You will be charged at the published rate when we send you the Invoice for payment (6 weeks prior to your booking).
  • Payment can be made by cheque or by bank transfer – details of how to pay are detailed after submission of the Booking Form and on the Invoice.
  • If you think the Invoice is wrong, please contact us promptly to let us know, in order that the Invoice may be corrected and reissued.
  • If our Invoice contains an obvious pricing error that could reasonably have been recognised by you as a mispricing we reserve the right to cancel your Booking if you are not willing to pay the published rate. In this circumstance refunds will be issued, if applicable, in accordance with our cancellation policy.

4.   Amendments, Postponements, Cancellation Policy and Refunds

  • You can contact the Booking Secretary at info@faurefold.co.uk at any time to discuss your Booking. Please provide us with your Booking Reference and the date of the Booking.

Amendments

  • You are required to supply all such information which is reasonably required for us to confirm and manage your Booking, including ensuring that the information you supply is accurate, true, and complete. You shall promptly inform us of any changes.
  • If your final numbers change, you cannot get a refund on people who no longer plan to attend, but you can add and pay for extra people after the Invoice has been paid (subject to the capacity of the house / campsite). Please contact us to discuss this.

Postponements

  • You can postpone your Booking by notifying us by email up to 12 weeks (84 days) in advance of the start of your Booking and we will carry over the Deposit to a new date, subject to availability.
  • If you want to postpone your Booking with fewer than 12 weeks (84 days) until the start of the Booking, we will treat this as a cancellation and will not refund your Deposit. You can move your Booking to a new date, subject to availability. The Invoice issued 6 weeks prior to your new Booking will be for the full cost of the Booking (i.e. no Deposit will be deducted).

Cancellation Policy – Faurefold House

  • If you tell us you have changed your mind within the 21-day Provisional Booking period and you have not paid the Deposit, no payment is required.
  • If you tell us you have changed your mind within the 21-day Provisional Booking period and you have paid the Deposit, we will refund the Deposit.
  • If you tell us you wish to cancel after the 21-day Provisional Booking period has passed, you will not receive a refund of the Deposit.
  • If you do not want to postpone to alternative dates, and there are more than 12 weeks (84 days) until the date of your Booking, you are not required to pay anything further.
  • If you cancel within 12 weeks (84 days) of the start date of your Booking, you will not receive a refund of the Deposit, and you will also be required to pay £150 for each day of your Booking, unless the house is re-let for those dates.
  • If you cancel within 6 weeks (42 days) of the start date of your Booking, the full amount on the Invoice is payable.

Cancellation Policy – Campsite

  • If you tell us you have changed your mind within the 21-day Provisional Booking period and you have not paid the Deposit, no payment is required.
  • If you tell us you have changed your mind within the 21-day Provisional Booking period and you have paid the Deposit, we will refund the Deposit.
  • If you tell us you wish to cancel after the 21-day Provisional Booking period has passed, you will not receive a refund of the Deposit.
  • If you cancel a campsite booking within 2 weeks (14 days) prior to the start date of your Booking, the full amount on the Invoice is payable.

Refunds

  • If you or we cancel your Booking for any of the reasons set out below, we will refund you in full (including any Deposit paid):
    1. we have told you about an upcoming change which you do not agree with (please note this excludes our annual price increase which you should anticipate and budget for);
    2. we have made an error in pricing or booking details and you do not wish to proceed with the Booking;
    3. we need to suspend or delay the Booking for reasons outside of our control.
    4. we will refund your booking if your unit or your leaders are required to self-isolate due to the Covid-19 pandemic

5.   Our rights to cancel your Booking

  • We reserve the right to cancel your Booking if:
    • you do not abide by these Terms and Conditions;
    • you do not make any payment to us when it is due and you still have not made payment to us within 5 days of us reminding you that payment is due;
    • you do not, within 10 days of us asking for it, provide us with the information that is necessary for us to issue the Invoice for the balance of payment.
  • If we cancel your booking for any of the above reasons, you will be charged in accordance with the cancellation policy above.

6.   Insurance and loss of property

  • It is your responsibility to arrange or confirm appropriate insurance against cancellation, curtailment, personal accident, personal liability and theft.
  • Faurefold only accepts liability for loss, damage or injury resulting from negligence by Faurefold.
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation;
    3. any breach of your statutory rights, including the rights to receive services as described and supplied with reasonable skill and care.
  • We must be notified of lost property within 2 weeks of the end of your Booking date, as any items found are disposed of after this period.

7.   Statement of assumed risk

  • Outdoor and adventurous activities often involve learning new skills in unfamiliar environments. Both participants and persons with parental responsibility must accept an element of risk. To minimise risk we regularly risk assess our site and these are available on the website. You must produce your own risk assessment(s) for any activity on site or within the buildings which you are responsible for.

8.   Data protection

All data you supply will only be used for the purposes of your Booking and in accordance with the Faurefold Privacy Policy.